may include device and usage information, such as your IP address, browser and device characteristics, operating
system, language preferences, referring URLs, device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily needed to maintain the security and
operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect
information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic usage, and performance information our servers
automatically collect when you access or use our Services and which we record in log files. Depending on how you
interact with us, this log data may include your IP address, device information, browser type, and settings and
information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files
viewed, searches, and other actions you take such as which features you use), device event information (such as system
activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to
access the Services. Depending on the device used, this device data may include information such as your IP address (or
proxy server), device and application identification numbers, location, browser type, hardware model, Internet service
provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or
imprecise. How much information we collect depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current
location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to
the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be
able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, communicate with you, for security and
fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services,
including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your
information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the
requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and
solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products
and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments,
returns, and exchanges made through the Services.

To request feedback. We may process your information when necessary to request feedback and to contact you about
your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for
our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing
emails at any time. For more information, see below.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure,
including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information
when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and
to evaluate and improve our Services, products, marketing, and your experience.
3. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise
required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in
this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other
legal requirements). No purpose in this notice will require us keeping your personal information for longer than the
period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or
anonymize such information, or, if this is not possible (for example, because your personal information has been stored
in backup archives), then we will securely store your personal information and isolate it from any further processing
until deletion is possible.
4. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect
the security of any personal information we process. However, despite our safeguards and efforts to secure your
information, no electronic transmission over the Internet or information storage technology can be guaranteed to be
100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will
not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do
our best to protect your personal information, transmission of personal information to and from our Services is at your
own risk. You should only access the Services within a secure environment.
5. OPT OUT/OPT IN:
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional
communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the
details provided in the section below. You will then be removed from the marketing lists. However, we may still
communicate with you — for example, to send you service-related messages that are necessary for the administration
and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Email info@crystalhhc.com or call 313-493-4900 and request to terminate your account

Upon your request to terminate your account, we will deactivate or delete your account and information from our active
databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our legal terms and/or comply with applicable legal requirements.
6. UPDATES TO THIS NOTICE
We will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from
time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be
effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this
privacy notice frequently to be informed of how we are protecting your information.
7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at contact us by post at: info@crystalhhc.com
Crystal Home HealthCare – 15819 Schoolcraft, Detroit, MI 48227
8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, change that information, or delete
it. To request to review, update, or delete your personal information, please email us at info@crystalhhc.com.